The financial industry and the online world are, however, constantly changing and are continuously influencing the expectations of the customers. For this reason, the LLB has fundamentally redesigned all its digital services in recent years. Our team in Berlin and Cologne has since 2016, supported the LLB Group to a considerable extent in this challenge, for example, in the seamless integration of online banking and web portals.
Consistent user experience across all platforms
We have developed a new visual language for the LLB, which transports the bank's high standard and tradition, and appeals to a diverse audience. The focus lies on concrete user benefits. A simple information architecture with clear needs-orientation, full customization and an emotional approach make the portals easily accessible.
Central Pattern Library for an Omnichannel Experience
Our front-end development and UX design teams have jointly developed a central pattern library, creating an omnichannel experience that stretches across all digital touchpoints with a uniform look and feel: responsive websites, native apps for iOS and Android, the securities platform, and the online banking. At the same time, we have laid the foundation for further applications which, in the future, will emerge within the entire LLB Group.
The basic technological approach is fully based on future-proof standards. This allows the use of the Pattern Library in the most diverse projects with a great variety of architectures and frameworks.
Individual dashboard for LLB customers
The "Dashboard" is the heart of the online banking. It serves as the main entry point for logged-in users and offers quick access to financial information and banking transaction processing. Users can choose from a diverse selection of widgets to create an individual dashboard according to their personal needs
Modern banking features
Whether account management for private individuals, securities trading for "Power Users" or services for institutional clients - all users receive suitable tools. With a single website and online banking login, customers can seamlessly switch from product information to banking applications. This enables personalized product recommendations and the initiating of banking processes based on customized information offerings.
The LLB Banking Apps
We designed the new apps to meet the users' need for individuality and simplicity: A quick fingerprint login leads directly to the personal balance sheet. Customers can individually design their start page. Repeated payments can be easily transferred thanks to an optimized payment method.